Please ensure that all people attending your booking arrive at the venue at least 15 minutes before your party is due to commence. We are extremely busy on Saturdays and Sundays; therefore, any late arrivals may not be able to participate in the game session as we must keep to time to prevent delays for other customer’s parties and bookings. Please be aware refunds will not be given for late arrivals.

We will always email your booking confirmation to you, however there may be some instances where you may not receive your booking confirmation. This could be due to your email provider filtering/flagging the email as junk/spam, so please ensure you check your junk/spam folders first.

If your booking confirmation isn’t there, please send us a message using our contact form, so we can check we have the correct contact details (email address) for you and we will re-send your booking confirmation to you.

Yes you can, as long as spaces are available. Please email us with the number of additional players you would like to add onto your booking. Please note, that the closer it gets to the date of your booking, the less likely there will be available spaces to book, so let us know of any additional players as soon as possible please.

Because of the nature of the game and the size of the equipment (depending on game type), Laser Quest is not deemed suitable for Children under the age of 6. We also require players to be a minimum of 1.1m tall.

Each game session lasts 20 minutes, which includes a 5-minute briefing.

Laser Quest is completely safe, and is a non-contact activity, meaning that, at no time, is there any physical contact. The laser beams emitted from the phasers are also completely safe too. Our staff are fully trained and will give clear, detailed and easy to understand game briefing and safety rules before the game session starts.

When you arrive, the person who made the booking will need to check-in at Mission Control (reception). Every player on your booking must be at the venue at least 15 minutes before your party is due to commence.

Each player will need to choose a nickname before the game starts, and you will be issued with a special phaser energiser key with your nickname programmed to the key.

You will then be taken to the Air Lock where you will be briefed on the game objectives and safety rules by a crew member. Once you have been briefed and are kitted up, its time to enter the arena and let battle commence!

We understand that organising a party can be stressful, so we try to be as flexible as possible.

We always recommend booking for what you think will be your maximum number of players (if booking a non-exclusive game package or non-exclusive birthday party package) and to keep us updated on any changes to player numbers. We request that you let us know your final number of players at least 48 hours before the day of your booking.

You are welcome to leave valuables in the cafe area, we have lockers available on site which will require a £1 coin which you will receive back after.

Laser Quest Weston does not accept any responsibility for lost or stolen items, your valuables are left at your own risk.

Unfortunately you cannot reserve tables. For Birthday party bookings, we do provide seating in our Party Zone as part of the package.

We have a small TV where you can watch participants in game.

A waiver to play Laser Quest is not required, however you must agree to our Safety Rules and Rules Of Engagement before participating – please click here to read them.

WARNING: STROBE AND FLASHING LIGHTS. Laser Quests arena may trigger seizures for people with photosensitive epilepsy.

We advise dark, comfortable clothes and flat shoes with a sole that grips.

Please note, that we do not allow customers to play bare footed, wearing heeled shoes or wearing open-toe footwear, such as flip-flops, sliders or similar. If you arrive in unsuitable footwear, we will not allow you to play for your own safety, but we will honour your booking allow you to return at a later date to play your game sessions.

Laser Quest is a non-contact activity. The rules are as follows:

• No running allowed.
• No crouching, crawling or lying down.
• No wheelie/heeled footwear.
• No swearing or foul language.
• No physical contact allowed under any circumstances.
• No disrespectful, abusive, or threatening behaviour.
• No climbing on the scenery.

We operate a zero-tolerance policy to any customers that verbally or physically abuse our staff or customers. If this happens, you will be asked to leave immediately, and the Police called where necessary.

Please be aware that we use smoke machine effects as part of the experience / game-play within our arena. If you suffer from Asthma or a respiratory condition, we can turn off the smoke, however you must let us know before your game sessions.

Please note, that the decision to play lies with the customer, and we cannot be held liable or responsible for any medical episode that may occur as a result.

Should customers play Laser Quest without informing us of any respiratory condition prior to game sessions and subsequently suffer from an Asthma attack or medical episode, they must immediately stop playing Laser Quest and exit the arena.

Our address is:

Laser Quest Weston
17 North Street
West-n-super-Mare
BS23 1QF

On street parking is available but limited or the nearest main car park is the sovereign centre.

Busses – 7, 3, X1, X5, 50 all stop at the interchange at Tesco’s in the town centre and we are a short walk from there.

Trains – the Weston-super-Mare stop. And again a short walk from the station.

For Birthday Parties we operate a drop-off system, with only the parents/guardian/family member of the Birthday child(ren) asked to remain for the duration of the booking (maximum of 2 people please). If anyone else needs to stay for the duration of the booking, we can only allow 2 additional people to remain.

Yes we do!
Laser Quest branded invitations are available free of charge to pick-up from Laser Quest (for customers who have booked a Birthday party with us).
Unfilled party bags  are available to purchase.

Please call or email us beforehand so we can prepare your party bags and/or invitations.

We have a serving counter in the break area for players with food and drinks. Birthday parties are offered packages.

Unfortunately we do not allow you to consume your own food and drinks on site, we have a serving counter which sells food and drink in the seating area, guests are welcome to eat there before or after games. Food from other venues must be consumed before entry.

In the circumstance of any food allergies or intolerances, we advise that you bring suitable food for those guests please. We will keep their food separate from any other food preparation and will serve their food separately to prevent any possible cross-contamination.

Our kitchen area handles products containing Milk, Wheat, Soya, Sesame Seeds and other common allergens. Whilst we take steps to minimise the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with serious allergies.

If you would prefer to keep food that you bring for guests with food allergies or intolerances separate, please keep it with you.

Please also note, that if you do wish for us to serve the food you bring with you to guests with food allergies or intolerances and there is any subsequent adverse reaction due to unavoidable cross-contamination in our kitchen, Laser Quest Weston cannot be held liable or responsible for this.

All you need to bring is a cake, candles and matches or a lighter – we take care of the rest! Please don’t bring ice cream cakes, as we cannot guarantee we will have space to store them in our freezers.

If you click here a PDF that contains the Birthday party invitation will open in a new window (or it may download to your ‘downloads’ folder), for you to download and print off as many as you need. Each print-out will contain 2 invitations.

We understand that sometimes things pop up that affect your booking slots. Unfortunately we don’t not offer a refund facility, however we do offer to rearrange your booking to an alternative time or day. Please contact us to arrange this.

If you have a question that isn’t answered here, please feel free to get in touch using our contact form!